General conditions of Sale
The following General Sales Conditions exclusively regulate the presentation, offer, forwarding and acceptance of purchase orders for products in the Online Shopping section of the MITIKA website.
The MITIKA site is owned by the company MITIKA Srl, which manages and organizes the sale of the products presented.
MITIKA Srl, is registered in the Register of Companies of Bologna with CF./P.IVA 01710911205, with headquarters in:
Funo di Argelato (BO) Via dei Cardatori Block 14 - 40050 Centergross - ITALY.
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than MITIKA that are present on https://shop.mitika.it (for example through links, banners, etc.).
The official language for concluding the contract with MITIKA is Italian.
It should be noted that only those who have reached the age of 18 and only for the items presented until the stock is exhausted can access the purchase through our sales channel.
A necessary condition for concluding the purchase of one or more products on https://shop.mitika.it, is the registration of the user with consequent acceptance of all the sale clauses.
Subsequently it is necessary to complete the order form in electronic format and send it to MITIKA, electronically, following the relative instructions.
The order form contains a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that can be used to purchase each product, the delivery methods for the products purchased , shipping and delivery costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased products.
The contract is considered concluded when MITIKA receives, via computer, the order form, after verifying the correctness of the data relating to the order.
Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and accept their contents.
The order form will be stored in our database permanently and in any case according to the law.
Before submitting the order form, you will also be asked to identify and correct any data entry errors.
At the close of this window MITIKA will take charge of the purchase order and will send an email of only order confirmation received.
At this point the user will proceed to the payment phase of the order to allow the conclusion of the contract. Once the payment, the correctness of the data and the availability of the product ordered have been verified, MITIKA will consider the contract concluded and will send via e-mail the confirmation of the shipment of the products purchased, containing a summary of the information contained in the order form (General Conditions of Sale, the information relating to the essential characteristics of the product and the detailed indication of the price, means of payment, right of withdrawal and delivery costs).
The user who does not share some of the terms reported in the General Conditions of Sale is requested not to submit the order form for the purchase of products on https://shop.mitika.it.
It should be noted that MITIKA may not process purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of products. In these cases, we will inform the user by e-mail that the contract has not been concluded and that MITIKA has not followed up the order.
In particular, in the case of products no longer available or for sale at the time of the last access to the site or the sending of the order form, it will be MITIKA's responsibility to communicate promptly and in any case within thirty (30) days from day following that in which the order was transmitted, the unavailability of the ordered products.
In the event of non-conclusion of the contract but with the payment of the price, MITIKA will immediately refund the amount already anticipated by the user.
Guarantees and indication of product prices
On MITIKA's Shopping on Line, only luxury and premium quality products are offered for sale.
MITIKA does not sell used, irregular or inferior quality products to the corresponding market standards.
The essential characteristics of the products are presented on https://shop.mitika.it on each product page.
However, the images and colors of the products offered for sale on https://shop.mitika.it may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. The user must always verify the accuracy of the final sale price before submitting the relevant order form.
Purchase requests from countries not included among those displayed at the time of registration cannot be accepted by MITIKA.
All products are provided with an identification tag.
In this regard we suggest you make the first test of the product with the label not detached.
We remind you that in case of exercising the right of withdrawal, MITIKA has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.
We reserve the right to refuse returns communicated or returned late, or for items that are not in the same condition as you received them.
The official currency of the site https://shop.mitika.it is the Euro, for countries that do not adhere to the euro the exchange rate depends on your credit card and the rates applied by the form of payment used.
The payment of the price of the products and the relative shipping and accessory costs is made online.
The financial information (for example, the number of the credit / debit card or the date of its expiry) will be collected, via encrypted protocol, directly by PAYPAL without MITIKA or third parties being able, in any way, to have access to it.
This information will also be used by MITIKA only to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report fraud to the police forces on https://shop.mitika.it.
The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to the credit source provided by you at the time of shipment of the products purchased.
Shipping and delivery of products
To find out the specific shipping and delivery methods for the products, go to the Shipping and Returns section.
Customer support You can request any information from MITIKA exclusively through our online assistance form on the contact page.
Right of withdrawal
Please refer to the dedicated Shipping and Returns section.
You will be able to obtain information on how we treat your personal data by accessing the dedicated Privacy section.
It is mandatory, at the time of registration, to have accepted the conditions relating to the processing of personal data.
Please also read our General Terms and Conditions of Use because they contain important information on how we treat the personal data of our users and the security systems adopted.
Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206 concerning distance contracts and by the legislative decree 9th April 2003 n. 70 on certain aspects concerning electronic commerce.
In the case of disputes between MITIKA and each end user, we refer as of now to the Bologna forum.
Modification and update
The General Terms and Conditions of Sale are amended from time to time also in consideration of possible regulatory changes and will be communicated to the customer by sending an email with a change.
The new General Terms and Conditions of Sale will be effective from the date of publication on https://shop.mitika.it.
Therefore, you are requested to regularly access this section to verify the publication of the most recent and updated Islo.com General Sales Conditions. If you do not agree, in whole or in part, with the General Conditions of Use of https://shop.mitika.it, please do not use our website.